|
|
|
Eight Simple Ways To Use Promotional Products Online
With the increased competition on the Internet, it can be difficult to differentiate your company from your competition. One thing Internet marketers are failing to utilize correctly is promotional products. Promotional products are every day...
How Much Should I Charge?
People ask me, “What should I charge?” I say, “Ask your clients.” If they are respectable professionals you want as clients, they will be honest with you and give you a fair price based on their experience, their need, and their ability to pay. They...
How To Stop Junk Faxes From Wasting Your Paper and Toner
Junk faxes waste the resources of every business. It is estimated that they cost businesses tens of millions of dollars a year in wasted paper, toner and fax machine maintenance. There is nothing more aggravating then coming into the office each...
Over Deliver - The Key to Customer Satisfaction
Client satisfaction starts with meeting or beating the contractual obligations of the relationship. There are also some intangibles that can help you to over deliver to a client. Meetings In most organizations it’s easy to deliver additional...
TR Cutler, Inc. Staff to Top 40 Associates
Ranked as the nation’s leading manufacturing public relations firm, TR Cutler, Inc. (www.trcutlerinc.com) based in Fort Lauderdale, Florida, announced a 25% growth rate over the past twelve months. According to Cutler, “Manufacturing has seen a huge...
|
|
| |
|
|
|
|
|
|
6 Communication Strategies
Distinguish yourself as an effective leader by applying these six communication strategies. In fact, these strategies are so powerful, they even work at home.
1) Avoid "Not." Negative talk encourages arguments, counter attacks, and attempts to solve your problems. It also creates a negative impression. For example, when you say, "I can't," you appear helpless and ineffective. Instead, talk about what you can do and what you want.
2) Deal with impossible requests by 1) acknowledging the request, 2) empathizing with the other person's feelings, 3) saying, "I wish I could fix it." and 4) suggesting a reasonable alternative." For example, imagine that you work at a resort and it is raining. A guest walks up to you carrying a golf bag, slams it against your desk, and shouts, "This place stinks! I spent thousands of dollars coming here and it's raining."
You respond by saying, "You're right it's raining. And I know how upsetting it must feel to travel this far and be stuck inside. I wish I could make it stop. In the meantime, you may want to visit our indoor putting center. Our golf pro is offering instructions this afternoon."
3) Deal with difficult requests by 1) affirming your willingness to help and 2) asking the other person to help you plan a solution.
For example, if your boss asks you to start another project, you could say, "I understand you want me to start a new project. And right
now I'm working on another project. To help me set my priorities, I wonder which one you want me to finish first."
4) When possible, offer choices that show the consequences of different options. This allows the other person to choose both the process and its impact.
For example, you can say, "That's a great idea. And there are different ways I can meet your request. We can use our existing supplies, which are free, or we can buy custom materials, which will cost $500. Which option would you prefer?"
5) Deal with complaints by asking the other person to describe a fair settlement. You can say, "What do you want?" or "What would you consider a fair solution to this?" or "What would make you happy?"
6) A smile significantly affects how you sound. It also makes you more approachable. When you frown, other people hear anxiety, caution, fear, and rejection. A smile (or at least a pleasant expression) encourages open communication.
- - - - -
Steve Kaye helps leaders hold meetings that produce results - fast and with everyone's participation. He is an IAF Certified Professional Facilitator, author, and speaker. His facilitation and workshops create success for everyone. Call 714-528-1300 for details. Visit http://www.stevekaye.com for a free report.
Copyright Steve Kaye - www.stevekaye.com
|
|
|
|
|
|